We ship worldwide, including the USA, Australia, Canada, Sweden, and other countries of Europe. The cost depends on the delivery country, the weight of the product, and urgency.
Worldwide shipping:
- Registered Air Mail – 15-20 days € 20
- EMC – Express Mail Service 7-10 days € 28
- Courier delivery (DHL – FedEx – TNT) – 4-5 days € 45
You can calculate the exact shipping cost on the cart page or during the checkout.
Delivery in Cyprus € 5
Free delivery in Cyprus on orders above € 100
* Please note, that due to COVID-19 delivery of your order might take longer than usual.
Important information for customers ordering from third countries
Unfortunately, International customs tax/charges are not within our control, thus you may be required to pay those depending on your location. You should contact your local customs office if you have any questions on that matter. Please be aware that the prices displayed on our website do not include any additional fees that may be added when your order arrives in your country. We are not responsible for any additional charges incurred during the delivery journey.
The terms of delivery indicated are approximate. They can differ and be shorter or longer. Information for tracking the delivery will be provided by e-mail regardless of the delivery method.
Exchanges & Returns
A return/exchange must be made within 30 days of receiving your order.
We hope you love your pieces purchased from Natura Eterno. If for any reason you are not completely satisfied with your purchase, you may return or exchange items that meet our eligibility requirements below:
The product must be returned with the attached manufacturer’s label.
- The product must not have been worn, washed, or altered in any way and must be in a sellable condition free from marks and stains.
* Unfortunately, returns will not be accepted if the above requirements are not met.
To begin the return/exchange process, you should complete the following steps:
- Contact us by phone at +357 96618755 or via e-mail info@.naturaeterno.com, indicating the order number, description of the problem, and the return option you are willing to choose.
- Return the product with the desired delivery method to the address – Vasilios Georgiou A 125, Office 12, Germasogea, Limassol 4048, Cyprus
Please note that returns are not free, thus you will be responsible for the postal fees. We will not be held liable for the loss of any returned item(s) during the transit back to us, thus we advise you to send your goods back via a tracked service and retain the proof of postage until you receive a confirmation of product arrival to us.
Thanks so much for your understanding. If you have any questions, please email info@naturaeterno.com